Customer Care & Service
Every project has its own unique requirements. You want your custom furniture to be yours and yours alone and our professional representatives have the know-how and expertise to turn your vision into reality.

Delivery Schedule
Lead times will vary depending on our schedule at the time of your order, and on the complexity of your piece. If you have a particular deadline to meet, let us know and we will do our best to accommodate your needs.

Shipping & Handling
Freight charges will vary for each item depending on the piece. Smaller items are generally sent via UPS while larger furniture items will be shipped by Common Carrier - either blanket wrapped or crated. Commissioned works will have all shipping and handling costs detailed in your proposal with any additional costs for special packaging noted as well.

Cancellation Policy
In the event that an order must be cancelled, you should call us immediately at 877.320.0800, followed up by an e-mail to info@CustomFurnitureOnline.com stating the reason for the cancellation. If your order has already been processed, which can sometimes happen immediately after you place your order, you will be charged a 4% credit card transaction fee. This fee can often be applied to a future order depending on the circumstances. If your order has already entered the building process, it cannot be cancelled and is subject to the terms outlined in our return policy. If your order is custom and has already entered the manufacturing process, it cannot be cancelled, nor can it be returned.

Return Policy
At Custom Furniture Online, we want you to 100% satisfied. On rare occasions we can provide a refund or replacement within 14 days from receipt of shipment (exclusive of handling and shipping charges) less a 20% restocking charge. Commissioned or “made-to-order” items cannot be returned.

Products Damaged In Shipment
Please inspect your furniture for damage before signing the shipping documents. Notify us immediately at 1.877.320.0800 of any damage to your furniture upon receipt and we will instruct you has to how to proceed. Please keep all packaging materials until a resolution is reached.

Warranty
Our custom furniture carries a one year product failure warranty from the date of arrival. This warranty assumes use for which the item is intended and does not cover average wear and tear. Note that wood is a natural material and is subject to incremental expansion and contraction, which is entirely normal.

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