How To Order
Yes, you can actually talk to a real person! We are not an "internet company" with a shopping cart on our site. Many of our artisan crafted products are "made to order" with many different options and styles. Our products generally require some consultation to make sure you are getting exactly what you want and avoid ordering mistakes. The best way to contact us is by phone so our customer service representatives can better understand your design criteria, budget, timeframe and vision for your particular project. We also respond quickly to email inquiries. It helps if you provide your name, phone number and other contact information.
There are three types of work that we sell - stocked, made-to-order and custom. Upon an order, stocked products can be shipped out within a short period of time. "Made-to-order" products have different lead times and often can be customized to meet your needs. Simply give us a call and we can quickly quote you lead times and consult with you on the available options. For custom work we will generally make a proposal that includes the specific work to be done, shipping deadlines, costs and other pertinent information. Once a proposal has been agreed to, and a deposit has been made, we will get started on the work.
Artisan Crafted Lighting is here to help you through completion of your project. We have helped hundreds of design professionals and art collectors match the right work of art to their specific job. Unlike a standard gallery, showroom or "internet company", we specialize in functional and architectural art and understand the challenges associated with incorporating handcrafted art into residential and commercial projects. Our customer service representatives have the design experience and technical knowledge necessary to ensure that your project is a success.
Shipping Policies
Every item we sell is carefully inspected before it is shipped. When your item(s) arrive, you have 3 days to report any damage. All defective or damage claims MUST be made within 3 days of receipt of order. Anytime after that we will not be able to process damage claims with the shipper and we cannot be responsible for charges due to claims. If product arrives damaged, the customer must give Artisan Crafted Lighting 1 week to rectify the matter. Artisan Crafted Lighting will not cover labor charges for products that arrive damaged. We are obligated to ship our customers new product and not obliged to pay labor costs for installation or un-installation of product.
Return Policy
At Artisan Crafted Lighting, we want you to be 100% satisfied. Our return policy is very straightforward. If the item(s) are from our stock and returned in brand new condition within 14 days you will only pay a 20% restock fee + shipping back to us. This covers the cost to ship the product to you plus the administrative fees. If it is an exchange for another product you might not be subject to the restock fee. Once the item is shipped all fees will apply on returns. If your product is a custom product chances are it cannot be returned. Customer has 1 week to report any shortages and 3 days to report damages. If these terms are not met, a return may be denied. Please give us a call if you are not clear on these policies.
All returns must have a Return Goods Authorization Number or RGA Number. If you do not get an RGA before returning the product and it cannot be found we are not liable for the credit. If the wrong product is shipped Artisan Crafted Lighting will ship you the correct product in a reasonable time. Customer has 1 week to allow Artisan Crafted Lighting to rectify the situation. If Customer cancels before that time shipping charges & possible restock charges will apply.
Cancellations
We understand that sometimes there is a need to cancel an order. It must be cancelled in writing. To send us an email, click here. If your order has already been processed, which can sometimes happen immediately after you place your order, you will be charged a 4% credit card transaction fee. This fee can often be applied to a future order depending on the circumstances. If your order has already entered the shipping process, it cannot be cancelled and is subject to the terms outlined in our return policy. If your order is custom and has already entered the manufacturing process, it cannot be cancelled, nor can it be returned.
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